EWL Health

Increase revenue and improve customer satisfaction

Privacy Policy

1. Information We Collect

1.1 Personal & Contact Information

You may voluntarily provide personal information when you:

  • Request information or submit forms (e.g., name, email, phone, practice details)
  • Use our care coordination services (e.g., patient data needed for CCM programs)

1.2 Technical & Website Usage Data

We automatically collect data such as your:

  • IP address
  • Browser type and device
  • Visited pages and time spent on the site
  • Referrer URLs and click behavior

1.3 Additional Sensitive Information

If applicable—for example, to coordinate CCM services—we may collect protected health information (PHI). Our handling of PHI is governed separately under HIPAA policies, not this Privacy Policy.

2. How We Use Your Information

We use your data to:

  • Deliver and manage CCM and related care coordination services
  • Respond to inquiries and support providers or patients
  • Improve our website content and user experience
  • Send optional updates or information (only if you consent)
  • Comply with legal, regulatory, or ethical obligations

We do not sell or rent personal information to third parties.

3. Disclosure of Personal Information

We may share your information:

  • With trusted third-party service providers (e.g., EMR support, analytics tools) under confidentiality agreements
  • When required by law (e.g., subpoenas, legal investigations)
  • If there is a merger or business transfer—only if privacy protections are maintained

We will never disclose PHI except as permitted under HIPAA or with your explicit authorization.

4. Cookies & Analytics

We use cookies and similar technologies to:

  • Understand visitor behavior
  • Improve navigation and site performance

You may disable cookies in your browser settings, though this may limit certain site features.

5. Your Rights & Choices

You have the right to:

  • Request access to or correction of your personal information
  • Ask for deletion of your data (where legally allowed)
  • Opt out of marketing or promotional communications

To exercise these rights, contact us using the details below. We may require identity verification before fulfilling your request.

6. How We Protect Your Data

We employ administrative, technical, and physical safeguards including:

  • Secure networks and servers
  • Encryption of data in transit and at rest
  • Access controls and regular security training for staff

Although we strive to protect your information, no system is completely infallible. Use of our systems implies you understand this limitation.

7. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe your child has provided us information without consent, contact us to request removal.

8. Policy Updates

We may update this Privacy Policy from time to time. All changes take effect upon posting. Continued use of our services after modifications means you agree to the revised terms.

9. Contact Us

If you have questions or wish to exercise your rights, please contact:

Encore Wellness LLC